At Autumn Treks, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer an easy return and refund process. Please review the following guidelines carefully.
Returns
You may return most new, unused items within 7 days of receiving your order. Items must be in their original packaging, unused, and in the same condition as received. To initiate a return, please contact us at [email protected] with your order number and reason for return. Our team will provide you with return instructions.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5–7 business days. The refund amount will be issued through the original payment method used for the purchase.
Non-Returnable Items
Certain products, such as personal-use gear or items marked as “Final Sale,” cannot be returned or exchanged. Please check product details before completing your purchase.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 3 days of delivery at [email protected]. We will arrange a replacement or issue a full refund after verification.
Exchange Policy
We currently do not offer direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order for the desired product.
Contact Us
For all return or refund-related inquiries, please reach out to our customer support team at [email protected].